COMPANY OVERVIEW

Trexis and Trexis One Insurance Corporations are headquartered in Franklin, TN with a branch location in Phoenix, AZ. Our division was founded in 1997, and we currently have a network of thousands of carefully selected agents in the following states: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Kentucky, Mississippi, Nevada, Ohio, South Carolina, Tennessee, Texas, and Virginia.

We offer quality auto insurance products at a competitive rate to meet the needs of our customers. We provide a knowledgeable Customer Service staff and quick and fair claims service with 24/7 claims reporting. We partner with experienced professional insurance agents that can provide personal service for you and your family.

Trexis and Trexis One Insurance, are rated A (Excellent) by A.M. Best Company.

At Trexis, quality is at the heart of everything we do. We strive to offer you the best products, best service and best people available. We understand you have other choices, but our goal is to earn your business every day. We look forward to a long and successful relationship, and we thank you for choosing Trexis.

The selected candidate will be hired as a temporary employee with potential for promotion to full-time employee with benefits upon meeting the expectations of the position.

JOB SUMMARY

Join our dynamic claims team as an Inside Claims Adjuster, where precision, empathy, and efficiency drive every decision. We're looking for a detail-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional service and results.

RESPONSIBILITIES

Understanding and use of Claims Best Practices in file handling to meet quality standards expected in our department. This is measured by the results of the monthly unit audits and file reviews conducted by the Supervisor.
Effectively organize time and effort on files to minimize the days to close PD and Comp/Coll claims, negotiate physical damage claims equitably, and control expenses through proper repair management
Consistently provide quality customer service by making quality file decisions and conveying those decisions to customers, peers, and managers effectively. Customer service surveys, phone complaint logs, and DOI complaints will be used to provide feedback in this area.
Negotiate bodily injury claims promptly and effectively. BI cashouts are to be utilized in the appropriate claims through the use of Meds Incurred and Open Meds Releases.
Develop attitudes, knowledge, and skills in self while exhibiting the appropriate organization and communication skills required.

QUALIFICATIONS

High School Diploma required. College degree is preferred
Experience in the insurance or related fields is also preferred.
Excellent oral and written communication skills.
Knowledge of Claims Best Practices, tort laws in the states we do business in and Department of Insurance regulations, particularly each state’s fair claims practice act.
Decision-making and problem-solving skills.
General office skills including faxing, copying, and filing. Proficient in typing.
Computer Skills: Microsoft Word, Excel, Windows 95 or above, Microsoft Access, AS 400 system and Internet browsing.

Benefits/Perks

Opportunities for advancement
Continuous training and support

Compensation: $22.87 - $28.59 per hour

Trexis Insurance currently serves thousands of independent agents and hundreds of thousands of its customers in thirteen states. As members of the Alfa® family, we offer non-standard and mid-market personal auto programs.

We are committed to offering a variety of choices and coverage options at an affordable price. A.M. Best has assigned the Members of Trexis Insurance A (Excellent) based on financial position and operation performance. We focus on the effective use of technology to enhance the productivity of our people and increase our knowledge of and service to our customers while investing resources in product and geographic expansion.

Our mission is to provide independent agencies with competitive programs to meet their clients’ personal auto needs. We earn customer loyalty by delivering great service and promptly handling claims with honesty and integrity.

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